Frequently Asked Questions
-
I currently accept e-transfers and credit card payments through Squarespace payments.
To help keep this business small, sustainable, and community-rooted, e-transfer is the preferred method whenever possible.
-
To pay by e-transfer, add your items to cart and enter the code “ETRANSFER” at checkout.
After checkout, you’ll receive an email with e-transfer instructions. Orders are held for 6-hours while payment is completed.
Once the e-transfer is received, your order will be marked as paid and prepared with care for pickup or shipping.
-
After placing your order using the e-transfer otpion, you’ll receive an email with e-transfer instructions shortly after checkout.
This helps ensure payment details are clear and matched correctly to your order.
-
Payment must be received within 6 hours of placing your order. Because everything is made and packed in small batches, timely payment helps ensure your items are held and prepared for you.
-
If payment isn’t received within the 6-hour window, the order will be automatically cancelled so the items will be made available to other customers.
PAYMENT POLICY
-
Yes! Local pickup in Saskatoon is available. Select “Local Pickup” at checkout and you’ll receive an email with the pickup location and instructions once your order is ready.
-
Pickup orders are typically ready within 2-5 days. You’ll receive a notification when everything is prepared.
LOCAL PICKUP
-
Many of my products use gentle, whole-plant preparations and are suitable for families. but please read each product page for guidance. When in doubt, consult a healthcare professional.
-
No - I use whole-plant infusions only. No essential oils or fragrance oils.
-
Keep products in a cool, dry place away from direct sunlight. Tallow-based products may soften in warmer months.
-
Tinctures: 3-4 years
Tallow products & salves: 1 year
Glycerites: 2 years
Oils: 1-2 years
Herbal Teas: 2 years
PRODUCT QUESTIONS
-
Because everything is handmade in small batches, slight variations in colour, texture, or scent are normal - and part of the beauty of whole-plant herbalism.
HANDMADE
-
All orders are handmade, packed, and shipped from Saskatoon, Saskatchewan, Canada.
-
Orders typically ship within 3-7 business days, depending on batch schedules and order volume., and (of course) motherhood. As a one-woman, small-batch apothecary, I appreciate your patience while I prepare everything with care.
-
Shipping timelines vary based on your location. Once your order is on it’s way, you’ll receive a tracking number when available.
-
I don’t offer free shipping at this time. As a small-batch, handmade apothecary, shipping costs help cover packaging, materials, and the time it takes to prepare each order with care.
-
I primarily ship through Sendle or Canada Post - whichever offers the most reliable option for your order.
SHIPPING
-
Due to the nature of our products, I cannot accept returns or exchanges. If there’s an issue with your order, please reach out via the contact page and I’ll do my best to make it right.
RETURNS
-
No - I am not a doctor, midwife, naturopath, or medical provider. I create herbal goods for everyday use and general wellness support, not for diagnosing, treating or curing medical conditions.
-
No. I cannot make any medical claims. My products are not intended to diagnose, treat, cure, or prevent any disease.
-
Please speak with your healthcare provider about herbs during pregnancy or breastfeeding.
-
Some herbs can interact with certain medications. Please consult a healthcare professional if you have concerns.
HERBALISM & SAFETY
-
Please read all ingredient lists carefully. Every body is unique, and only you know what feels safe and supportive for yourself or your family. If you have allergies or sensitivities to any herbs, plants, oils, or ingredients, please avoid products that may cause a reaction. Because everything is handcrafted with whole, natural ingredients, those with allergies should use caution, do a small patch test when needed, and make choices that honour their own wellbeing.
ALLERGIES
DISCLAIMER
Herbalism is a partnership. The plants offer their gifts, and we each choose how to work with them. I encourage you to learn, explore, and make thoughtful decisions that honour your body and your own inner knowing. While I create with care and intention, it’s important to take responsibility for your own health & choices. Please research any herbs or ingredients you use, and make choices that align with your needs and comfort level. My products are not medical treatments and are not intended to replace professional medical advice.